United Airline’s customer service PR disaster – Chris Tarry interviewed on BBC Radio 4.


United Airlines was criticized for mishandling its overbooked flight and mishandling the response to videos that showed a passenger being dragged off one of its flights. AMG’s Chris Tarry was interviewed on the BBC Radio 4 Today program regarding the United Airlines mishandling of an overbooking situation creating a social media and PR disaster.

Listen to the Radio 4 clip on the BBC website.