The effect of border closures, lockdown, the risk of contracting Covid-19, has been dramatic for the aviation and travel industry. Booking trends have changed customers’ behaviour, and they now need reassurance before they book, even though the desire to travel is stronger than ever.
Cancel without reason or justification
Koala, the insurtech innovator dedicated to travel, has partnered with Worldia, the specialist in tailor-made travel, to launch the innovative “Worldia Full Flex” – a guarantee that allows travellers to cancel their booking up to 14 days before departure without needing to provide any reason or justification.
Grégoire Pasquet, CEO of Worldia says:
“Working with Koala allows us to launch the most flexible warranty service on the market and we could not be happier. We are delighted to make this new service available today to all our customers and partner agencies because we are convinced that it will remove one of the main obstacles to booking travel”.
The “Worldia Full Flex” service is offered at €49 per person for travel in Europe and €89 per person for travel beyond Europe (amounts previously paid are refunded, minus the service charge of €35 for travel in Europe or €70 for travel beyond Europe).
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